Families. Reservation and Cancellation Policy.
1- RESERVATION CONDITIONS
To make a reservation you must have reached legal age.
You guarantee us you are financially responsible for the payment
of services contracted through us.
You may start your reservation request through the reservation
application form by e-mail, by phone or through the web.
To process your request, we need you to contact us no later
than 72 working hours prior to your check-in date.
Our commitment is to contact you within the next 48/72 hours
following your inquiry to supply relevant information,
availability and prices.
ALOJARGENTINA cannot guarantee accommodation availability until
your reservation is confirmed. Only after the RESERVATION
deposit crediting has been verified will the reservation be
confirmed. The amount to be sent shall be confirmed via
e-mail or through the Web.
2- MEANS OF PAYMENT
Payment of deposit shall be made in cash, in US dollars or through
Visa, Master Card or American Express credit cards; and the stay
shall be paid cash, in US dollars. Full payment of the stay
shall be made in advance on your arrival, in cash, in US dollars.
Host families that are included in ALOJARGENTINA’s network must
allow their guests to enjoy free access to the house with no
timetable restrictions (they can choose either to give house keys
to guests or be available to enable access at any time of the day).
Telephone expenses for the use of the line are not included in the stay
rate. These shall always be paid independently of the corresponding
rate. The home owners are not obliged to allow the use of the phone
to their guests. Despite this general rule, many home owners allow
their guests to use the phone, always charging for calls.
There is a one week minimum stay.
4- CANCELLATION POLICY
If the guest needs to cancel the reservation, the money paid
is not refundable.
Likewise, if, for any reason, the previously-paid stay is shortened,
there is no refund whatsoever. For this reason, it is advisable for
the guest to be as accurate as possible on deciding his departure
date, and, if necessary, to try to extend his stay should he have
to remain here longer than what he paid for.
5- STAY EXTENSION
Should the guest want to extend his stay, he shall immediately
contact ALOJARGENTINA no later than 72 hours
prior to the end of his stay. Yet, this does not guarantee
its extension, as it is subject to availability. If that
host family has no vacancies, ALOJARGENTINA proposes to relocate
you to another house of similar characteristics and amenities,
and you may choose to accept said proposal or not.
We strongly recommended that as time of your booking, you
supply yourself/customer with insurance policy in your
country to cover cancellation charges, luggage claim, medical
expenses, accident and others.
Using our site /services, implies that you accept and subject
Reservation Conditions and Cancellation Policies that are
published there. Should you not agree with these, please,
refrain from using our site.
ALOJARGENTINA is always at the disposal of
guests lodged in the net to supply any kind of information
they might need.
During your stay in the city, you can call us to the Phone/Fax
(+5411) 5219-0606 and make the consultations you deem necessary.